We at Khoobsuratdesigns take utmost care to ensure that the orders are delivered without any defect or damage. We understand that still there might arise circumstances where you might have to initiate cancellation of an order. This Cancellation Policy outlines the terms and conditions related to order cancellations for products, purchased from our website. By placing an order with us, you agree to the following cancellation terms.
Order Cancellation
Order cancellation shall be accommodated in the following circumstances:
Before Shipment: If you wish to cancel your order before it has been shipped, please contact our customer support team at khoobsuratboutique@gmail.com. We will make every effort to accommodate your request and process the cancellation before the shipment is dispatched.
After Shipment: If your order has already been shipped, it cannot be canceled. However, you may initiate a return as per our Refund Policy if you are not satisfied with the product.
Refund for Canceled Orders
Before Shipment: If you cancel your order before it has been shipped, we will process a full refund to your original payment method within 7 days.
After Shipment: If your order has been shipped, the cancellation will be treated as a return, and our Refund Policy will apply.
Refund Policy
For online payment:
- Once the refund has been initiated from our end, it normally take 8-10 business days to process a refund.
For COD (Cash on Delivery) Transactions:
- Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.
- Refunds via E-Voucher can be redeemed on next purchase at Khoobsuratdesigns within the validity date.
- Refunds to bank accounts shall be processed within 8-10 business days (Subject to clearance in quality check).
- Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
- Cash Refunds are not allowed for COD orders.
- Refunds will only be initiated after we have physically received the returned shipment.
No Refunds Will Be Given In Case Of International Shipments.
Contact Us
If you wish to cancel your order or have any questions about the cancellation process, please contact our customer support team at khoobsuratboutique@gmail.com
Changes to the Cancellation Policy
We reserve the right to update or modify this Cancellation Policy at any time without prior notice. The updated version will be posted on our website, and your continued use of our services signifies your acceptance of the revised terms.
Thank you for choosing Khoobsuratdesigns. We are committed to provide you with a transparent and straightforward cancellation process while ensuring your satisfaction with our clothing.
